Privacy Policy
This Privacy and Personal Data Processing Policy (hereinafter referred to as the Privacy Policy) regulates the procedure for processing and using personal and other data collected by the Limited Liability Partnership "Company (Company Name)" (hereinafter referred to as the Partnership) using the Internet resource www.cscoworking.kz (hereinafter referred to as the Site), the NAME mobile application and related services and tools on the Site. In all of these cases, the Partnership processes the personal data of users exclusively within the framework of the requirements of the Law of the Republic of Kazakhstan dated May 21, 2013 No. 94-V "On Personal Data and Their Protection" (hereinafter referred to as the Law), as well as international treaties ratified by the Republic of Kazakhstan.
1. Terms and Definitions:
The following terms are used in this Privacy Policy:
1.1.1. The Website is an Internet resource located on the Internet at: https://www.cscoworking.kz. All exclusive rights to the Website and its individual elements (including software, design) belong to the Partnership in full.
1.1.2. Personal data are the User's personal data, which the User provides independently upon registration or in the process of using the functionality of the Website.
1.1.3. "Website User (hereinafter referred to as the User)" is a person who has access to the Website via the Internet and uses the Website of the online store.
1.1.4. "Personal data processing" is an action or a set of actions performed using automation tools or without using such tools, aimed at accumulating, storing, changing, supplementing, using, transferring (distributing, providing, accessing), depersonalizing, blocking, deleting, destroying personal data.
1.1.5. "Personal data confidentiality" - a mandatory requirement for the Partnership, its employees or other persons who have access to personal data not to allow their dissemination without the consent of the personal data subject or other legal grounds.
1.1.6. "Cookies" - small text files that store information directly on the user's computer, mobile phone or other device.
1.1.7. "IP address" - a unique network address of a node in a computer network built using the IP protocol.
2. General Provisions:
2.1. The User's use of the Site constitutes consent to this Privacy Policy and the terms of processing the User's personal data.
2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the Site.
2.3. This Privacy Policy applies only to the Logistics Site "www.cscoworking.kz". The Partnership does not control and is not responsible for third-party sites that the User can access via links available on the Site.
3. Subject of the Privacy Policy
3.1. This Privacy Policy sets forth the obligations of the Partnership to maintain confidentiality and ensure protection of the privacy of personal data that the User provides upon registration on the Website or when placing an order to purchase a product.
3.2. Personal data permitted to be processed within the framework of this Privacy Policy are provided by the User when placing an Order on the Website or showroom and include the following information:
3.2.1. the User's last name, first name and patronymic;
3.2.2. the User's contact phone number;
3.2.3. e-mail address;
3.2.4. the Product delivery address;
3.3. The Website protects data that is automatically transmitted during viewing of advertising blocks and when visiting pages on which the system's statistical script ("pixel") is installed:
IP address;
cookie information;
browser information;
access time;
the address of the page on which the advertising block is located;
3.4. The Website collects statistics on the IP addresses of its visitors. This information is used to identify and resolve technical problems, to control the legality of financial payments.
3.5. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-dissemination, except for cases provided in paragraphs 5.2. and 5.3. of the Privacy Policy.
4. Purposes of Collection of User Personal Information
4.1. The Partnership may use the User's personal data for the following purposes:
4.1.1. Identification of the User registered on the Website to place an order and/or conclude a Remote Sale and Purchase Agreement on the Website.
4.1.2. Providing the User with access to the personalized resources of the Website.
4.1.3. Establishing feedback with the User, including sending notifications, requests, information messages regarding the use of the Website, provision of services, processing requests and applications from the User.
4.1.4. Confirming the accuracy and completeness of the personal data provided by the User.
4.1.5. Statistical and marketing research, including for the purpose of improving the quality of services provided.
4.1.6. Creating an account to make purchases if the User has consented to the account creation.
4.1.7. Notifying the User of the Website about the status of his order, delivery of the order.
4.1.8. Processing and receiving payments, determining the right to receive discounts and bonuses by the User.
4.1.9. Providing the User with effective customer and technical support in the event of problems related to the use of the Site.
4.1.10. Providing the User with his consent with product updates, special offers, price information, newsletters and other information on behalf of the Site or on behalf of the Site's partners.
4.1.11. Carrying out advertising activities with the consent of the User.
4.1.12. Providing the User with access to the sites or services of the Site's partners for the purpose of receiving products, updates and services.
5. Methods and Terms of Processing Personal Information
5.1. The processing of the User's personal data is carried out without time limitation, but not longer than stipulated by the legislation of the Republic of Kazakhstan, in any legal way, including in personal data information systems with or without the use of automation tools.
5.2. The User agrees that the Partnership has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecom operators, solely for the purpose of fulfilling the User's order placed on the Site, including delivery of the Goods.
5.3. The User's personal data may be transferred at the request of authorized state bodies of the Republic of Kazakhstan issued in accordance with the requirements of the legislation of the Republic of Kazakhstan and only on the grounds and in the manner established by the legislation of the Republic of Kazakhstan.
5.4. In the event of loss or disclosure of personal data, the Partnership informs the User of the loss or disclosure of personal data.
5.5. The Partnership shall take the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, use, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
5.6. The Partnership shall take all necessary measures, including legal, organizational and technical ones, to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.
6. Rights and Obligations of the Parties
6.1. The User is obliged to:
6.1.1. Provide information about personal data necessary for using the Site.
6.1.2. Update and supplement the provided information about personal data in the event of changes to this information.
6.2. The User has the right to:
6.2.1. Know about the availability of their personal data by the Partnership, as well as receive information containing confirmation of the fact, purpose, sources, methods of collecting and processing personal data, a list of personal data, the terms of processing personal data, including the terms of their storage.
6.2.2. Require the Partnership, as well as a third party, to change and supplement their personal data if there are grounds confirmed by the relevant documents.
6.2.3. Require the Partnership, as well as a third party, to destroy their personal data, the collection and processing of which was carried out in violation of the legislation of the Republic of Kazakhstan, as well as in other cases established by regulatory legal acts of the Republic of Kazakhstan.
6.2.4. Protect their rights and legitimate interests in the manner prescribed by the legislation of the Republic of Kazakhstan.
6.3. The Partnership is obliged to:
6.3.1. Use the information received solely for the purposes specified in Section 4 of this Privacy Policy.
6.3.2. Ensure that confidential information is kept secret, not disclosed without the prior written permission of the User, and not sell, exchange, publish, or disclose in any other possible way the transferred personal data of the User, with the exception of paragraphs 5.2. and 5.3. of this Privacy Policy.
6.3.3. Take and comply with the necessary measures, including legal, organizational and technical, to protect personal data in accordance with the legislation of the Republic of Kazakhstan.
6.3.4. Block personal data related to the relevant User from the moment of receiving an appeal or request from the User, or their legal representative or authorized body for the protection of the rights of personal data subjects for the verification period, as well as in the event of detection of inaccurate personal data or illegal actions of third parties.
6.3.5. Provide, at the request of the authorized body, as part of the consideration of appeals from individuals and legal entities, information on the methods and procedures used to ensure the Partnership's compliance with the requirements of the Law.
6.3.6. Take measures to destroy personal data in the event that the purpose of their collection and processing is achieved, as well as in other cases established by the Law.
6.3.7. Comply with the legislation of the Republic of Kazakhstan on personal data and their protection.
6.3.8. Block personal data related to the User if there is information about a violation of the terms of their collection, processing.
6.3.9. Destroy personal data in case of confirmation of the fact of their collection, processing in violation of the legislation of the Republic of Kazakhstan, as well as in other cases established by the Law.
6.4. The Partnership has the right to:
6.4.1. Transfer personal data related to the User to third parties, including cross-border transfer of personal data (with the conditions of acceptance by such third parties of obligations to ensure confidentiality and protection of the received personal data), in compliance with the requirements of the legislation of the Republic of Kazakhstan on personal data and their protection. In this case, cross-border transfer of personal data is possible only to the territory of foreign states that ensure the protection of personal data, unless otherwise expressly provided by the Law.
7. Responsibility of the Parties
7.1. The Partnership that has failed to fulfill its obligations shall be liable for damages incurred by the User in connection with the illegal use of personal data, in accordance with the legislation of the Republic of Kazakhstan, except for cases stipulated by paragraphs 5.2., 5.3. and 7.2. of the Privacy Policy.
7.2. In the event of loss or disclosure of confidential information, the Partnership shall not be liable if this confidential information:
7.2.1. Became publicly available after its provision to the Partnership or its employees, through no fault, action or inaction of the Partnership.
7.2.2. Was received from a third party prior to its receipt by the Partnership;
7.2.3. Was disclosed with the consent of the User.
8. Dispute Resolution
8.1. Before filing a claim in court regarding disputes arising from the relationship between the User of the Site and the Partnership, it is mandatory to file a claim (a written proposal for voluntary settlement of the dispute). All claims to the Partnership must be sent by registered mail to the legal address of the Partnership; additionally, the claim may be sent to the email address info@cscoworking.kz
8.2. The recipient of the claim, within 30 calendar days from the date of receipt of the claim, notifies the claimant in writing of the results of the consideration of the claim.
8.3. If no agreement is reached, the dispute will be referred to a judicial authority for consideration in accordance with the current legislation of the Republic of Kazakhstan.
9. Final Provisions
9.1. The current legislation of the Republic of Kazakhstan shall apply to this Privacy Policy and the relations between the User and the Partnership.
9.2. The current Privacy Policy is posted in the footer of the website www.cscoworking.kz.
9.3. The Partnership has the right to make changes to this Privacy Policy without the consent of the User. The new version of the Privacy Policy shall enter into force from the moment it is posted on the Internet at the address specified in paragraph 9.2.
9.3. All suggestions or questions regarding this Privacy Policy should be sent to the e-mail address: info@cscoworking.kz.
1. Terms and Definitions:
The following terms are used in this Privacy Policy:
1.1.1. The Website is an Internet resource located on the Internet at: https://www.cscoworking.kz. All exclusive rights to the Website and its individual elements (including software, design) belong to the Partnership in full.
1.1.2. Personal data are the User's personal data, which the User provides independently upon registration or in the process of using the functionality of the Website.
1.1.3. "Website User (hereinafter referred to as the User)" is a person who has access to the Website via the Internet and uses the Website of the online store.
1.1.4. "Personal data processing" is an action or a set of actions performed using automation tools or without using such tools, aimed at accumulating, storing, changing, supplementing, using, transferring (distributing, providing, accessing), depersonalizing, blocking, deleting, destroying personal data.
1.1.5. "Personal data confidentiality" - a mandatory requirement for the Partnership, its employees or other persons who have access to personal data not to allow their dissemination without the consent of the personal data subject or other legal grounds.
1.1.6. "Cookies" - small text files that store information directly on the user's computer, mobile phone or other device.
1.1.7. "IP address" - a unique network address of a node in a computer network built using the IP protocol.
2. General Provisions:
2.1. The User's use of the Site constitutes consent to this Privacy Policy and the terms of processing the User's personal data.
2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the Site.
2.3. This Privacy Policy applies only to the Logistics Site "www.cscoworking.kz". The Partnership does not control and is not responsible for third-party sites that the User can access via links available on the Site.
3. Subject of the Privacy Policy
3.1. This Privacy Policy sets forth the obligations of the Partnership to maintain confidentiality and ensure protection of the privacy of personal data that the User provides upon registration on the Website or when placing an order to purchase a product.
3.2. Personal data permitted to be processed within the framework of this Privacy Policy are provided by the User when placing an Order on the Website or showroom and include the following information:
3.2.1. the User's last name, first name and patronymic;
3.2.2. the User's contact phone number;
3.2.3. e-mail address;
3.2.4. the Product delivery address;
3.3. The Website protects data that is automatically transmitted during viewing of advertising blocks and when visiting pages on which the system's statistical script ("pixel") is installed:
IP address;
cookie information;
browser information;
access time;
the address of the page on which the advertising block is located;
3.4. The Website collects statistics on the IP addresses of its visitors. This information is used to identify and resolve technical problems, to control the legality of financial payments.
3.5. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-dissemination, except for cases provided in paragraphs 5.2. and 5.3. of the Privacy Policy.
4. Purposes of Collection of User Personal Information
4.1. The Partnership may use the User's personal data for the following purposes:
4.1.1. Identification of the User registered on the Website to place an order and/or conclude a Remote Sale and Purchase Agreement on the Website.
4.1.2. Providing the User with access to the personalized resources of the Website.
4.1.3. Establishing feedback with the User, including sending notifications, requests, information messages regarding the use of the Website, provision of services, processing requests and applications from the User.
4.1.4. Confirming the accuracy and completeness of the personal data provided by the User.
4.1.5. Statistical and marketing research, including for the purpose of improving the quality of services provided.
4.1.6. Creating an account to make purchases if the User has consented to the account creation.
4.1.7. Notifying the User of the Website about the status of his order, delivery of the order.
4.1.8. Processing and receiving payments, determining the right to receive discounts and bonuses by the User.
4.1.9. Providing the User with effective customer and technical support in the event of problems related to the use of the Site.
4.1.10. Providing the User with his consent with product updates, special offers, price information, newsletters and other information on behalf of the Site or on behalf of the Site's partners.
4.1.11. Carrying out advertising activities with the consent of the User.
4.1.12. Providing the User with access to the sites or services of the Site's partners for the purpose of receiving products, updates and services.
5. Methods and Terms of Processing Personal Information
5.1. The processing of the User's personal data is carried out without time limitation, but not longer than stipulated by the legislation of the Republic of Kazakhstan, in any legal way, including in personal data information systems with or without the use of automation tools.
5.2. The User agrees that the Partnership has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecom operators, solely for the purpose of fulfilling the User's order placed on the Site, including delivery of the Goods.
5.3. The User's personal data may be transferred at the request of authorized state bodies of the Republic of Kazakhstan issued in accordance with the requirements of the legislation of the Republic of Kazakhstan and only on the grounds and in the manner established by the legislation of the Republic of Kazakhstan.
5.4. In the event of loss or disclosure of personal data, the Partnership informs the User of the loss or disclosure of personal data.
5.5. The Partnership shall take the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, use, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
5.6. The Partnership shall take all necessary measures, including legal, organizational and technical ones, to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.
6. Rights and Obligations of the Parties
6.1. The User is obliged to:
6.1.1. Provide information about personal data necessary for using the Site.
6.1.2. Update and supplement the provided information about personal data in the event of changes to this information.
6.2. The User has the right to:
6.2.1. Know about the availability of their personal data by the Partnership, as well as receive information containing confirmation of the fact, purpose, sources, methods of collecting and processing personal data, a list of personal data, the terms of processing personal data, including the terms of their storage.
6.2.2. Require the Partnership, as well as a third party, to change and supplement their personal data if there are grounds confirmed by the relevant documents.
6.2.3. Require the Partnership, as well as a third party, to destroy their personal data, the collection and processing of which was carried out in violation of the legislation of the Republic of Kazakhstan, as well as in other cases established by regulatory legal acts of the Republic of Kazakhstan.
6.2.4. Protect their rights and legitimate interests in the manner prescribed by the legislation of the Republic of Kazakhstan.
6.3. The Partnership is obliged to:
6.3.1. Use the information received solely for the purposes specified in Section 4 of this Privacy Policy.
6.3.2. Ensure that confidential information is kept secret, not disclosed without the prior written permission of the User, and not sell, exchange, publish, or disclose in any other possible way the transferred personal data of the User, with the exception of paragraphs 5.2. and 5.3. of this Privacy Policy.
6.3.3. Take and comply with the necessary measures, including legal, organizational and technical, to protect personal data in accordance with the legislation of the Republic of Kazakhstan.
6.3.4. Block personal data related to the relevant User from the moment of receiving an appeal or request from the User, or their legal representative or authorized body for the protection of the rights of personal data subjects for the verification period, as well as in the event of detection of inaccurate personal data or illegal actions of third parties.
6.3.5. Provide, at the request of the authorized body, as part of the consideration of appeals from individuals and legal entities, information on the methods and procedures used to ensure the Partnership's compliance with the requirements of the Law.
6.3.6. Take measures to destroy personal data in the event that the purpose of their collection and processing is achieved, as well as in other cases established by the Law.
6.3.7. Comply with the legislation of the Republic of Kazakhstan on personal data and their protection.
6.3.8. Block personal data related to the User if there is information about a violation of the terms of their collection, processing.
6.3.9. Destroy personal data in case of confirmation of the fact of their collection, processing in violation of the legislation of the Republic of Kazakhstan, as well as in other cases established by the Law.
6.4. The Partnership has the right to:
6.4.1. Transfer personal data related to the User to third parties, including cross-border transfer of personal data (with the conditions of acceptance by such third parties of obligations to ensure confidentiality and protection of the received personal data), in compliance with the requirements of the legislation of the Republic of Kazakhstan on personal data and their protection. In this case, cross-border transfer of personal data is possible only to the territory of foreign states that ensure the protection of personal data, unless otherwise expressly provided by the Law.
7. Responsibility of the Parties
7.1. The Partnership that has failed to fulfill its obligations shall be liable for damages incurred by the User in connection with the illegal use of personal data, in accordance with the legislation of the Republic of Kazakhstan, except for cases stipulated by paragraphs 5.2., 5.3. and 7.2. of the Privacy Policy.
7.2. In the event of loss or disclosure of confidential information, the Partnership shall not be liable if this confidential information:
7.2.1. Became publicly available after its provision to the Partnership or its employees, through no fault, action or inaction of the Partnership.
7.2.2. Was received from a third party prior to its receipt by the Partnership;
7.2.3. Was disclosed with the consent of the User.
8. Dispute Resolution
8.1. Before filing a claim in court regarding disputes arising from the relationship between the User of the Site and the Partnership, it is mandatory to file a claim (a written proposal for voluntary settlement of the dispute). All claims to the Partnership must be sent by registered mail to the legal address of the Partnership; additionally, the claim may be sent to the email address info@cscoworking.kz
8.2. The recipient of the claim, within 30 calendar days from the date of receipt of the claim, notifies the claimant in writing of the results of the consideration of the claim.
8.3. If no agreement is reached, the dispute will be referred to a judicial authority for consideration in accordance with the current legislation of the Republic of Kazakhstan.
9. Final Provisions
9.1. The current legislation of the Republic of Kazakhstan shall apply to this Privacy Policy and the relations between the User and the Partnership.
9.2. The current Privacy Policy is posted in the footer of the website www.cscoworking.kz.
9.3. The Partnership has the right to make changes to this Privacy Policy without the consent of the User. The new version of the Privacy Policy shall enter into force from the moment it is posted on the Internet at the address specified in paragraph 9.2.
9.3. All suggestions or questions regarding this Privacy Policy should be sent to the e-mail address: info@cscoworking.kz.
